Compliance isn't a feature we added — it's the foundation we built on. Every workflow, template, and automation in Credence is designed to keep your credit repair business fully compliant with federal and state regulations.
This page provides general information about how Credence Credit supports regulatory compliance. It is not legal advice. Credit repair organizations should consult with qualified legal counsel to ensure their specific business practices comply with all applicable federal and state laws. Compliance requirements vary by state and may change over time.
CROA (15 U.S.C. §§ 1679–1679j) establishes the legal framework for credit repair services. Here's how Credence helps you comply with each requirement.
CROA requires a written contract between the credit repair organization and the consumer before any services are performed. Credence automatically generates compliant contracts with all required disclosures.
Consumers must be informed of their right to cancel the contract within three business days. Our platform includes mandatory cancellation disclosures in every client agreement.
Credit repair organizations cannot charge or receive payment until services have been fully performed. Credence's invoicing system enforces milestone-based billing.
Organizations cannot make false or misleading statements about their services. Our dispute letter templates are reviewed for compliance and accuracy.
Consumers must receive a written statement of their rights before signing any contract. Credence includes FTC-mandated disclosures in the onboarding workflow.
Organizations can only dispute information they reasonably believe to be inaccurate. Our AI engine validates dispute grounds before generating letters.
FCRA (15 U.S.C. § 1681) gives consumers the right to dispute inaccurate information. Credence provides tools for every section of the law.
Automated generation of FCRA Section 609 verification requests to credit bureaus, requiring them to verify the accuracy of reported information.
Compliant reinvestigation request letters when bureaus fail to respond within the 30-day statutory period.
Templates for disputing directly with furnishers (creditors, collection agencies) under FCRA Section 623.
Complete audit trail of all disputes, communications, and client interactions for regulatory examination readiness.
Automated tracking of bureau response deadlines with alerts when the 30-day investigation period expires.
Compliant document retention policies with configurable retention periods matching state and federal requirements.
Many states have additional credit repair regulations beyond federal law. Credence supports state-specific requirements.
In addition to federal CROA and FCRA compliance, many states impose their own requirements on credit repair organizations. These may include state-specific bonding requirements, registration or licensing, additional consumer disclosures, and varying cancellation periods.
Credence's platform is designed to accommodate state-level variations. Our contract templates can be customized per state, our disclosure workflows support additional state-mandated notices, and our compliance team monitors regulatory changes across all 50 states.
Enterprise customers receive quarterly compliance updates and access to our compliance advisory team for state-specific guidance. We recommend all credit repair organizations verify their compliance with their state attorney general's office and qualified legal counsel.